Verizon starts requiring 365 days of paid service before it will unlock phones

Verizon’s prepaid customers buying phones on or after January 20, 2026 will generally need a full year of paid service and must request unlocking, marking a significant tightening from the previous 60-day automatic unlock policy.
Verizon starts requiring 365 days of paid service before it will unlock phones

Key insights

  • 1

    Unlocking shifts from automatic to customer-requested: Under the updated TracFone policy, customers must request an unlock after meeting the 365-day paid-service requirement, rather than receiving an automatic unlock after a set period.

  • 2

    Regulatory change enabled the longer lock period: The move comes after the FCC waived Verizon’s prior 60-day unlocking requirement that had been tied to spectrum-license and merger conditions.

  • 3

    Policy affects multiple Verizon-owned prepaid brands: The 365-day requirement applies across TracFone and several prepaid brands, and Visible adopted a similar one-year paid-service rule with pauses when service lapses.

A What happened
Verizon updated TracFone’s unlocking policy so that phones activated on or after January 20, 2026 will be unlocked only upon customer request after 365 days of paid, active service. If a customer does not keep service active for the full period, the eligibility date is delayed. The change follows an FCC waiver issued about a week earlier that removed a requirement for Verizon to unlock handsets 60 days after activation, a condition tied to spectrum-license and merger obligations related to Verizon’s 2021 purchase of TracFone. The new policy applies to TracFone and prepaid brands including Straight Talk, Net10 Wireless, Clearway, Total Wireless, Simple Mobile, SafeLink Wireless, and Walmart Family Mobile. Customers who bought phones before the policy change remain eligible for unlocks after 60 days. The Verizon-owned prepaid brand Visible also updated its policy to require at least 365 days of paid service, with progress pausing when service is not paid and resuming upon reactivation.

Topics

World & Politics Policy & Regulation

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