DGCA forms oversight team to monitor IndiGo amid operational disruptions

Economic Times
Economic Times
6h ago • 1 views
DGCA established an oversight team and reduced IndiGo’s flight schedule after the airline faced thousands of cancellations due to crew shortages and new duty-time regulations.
DGCA forms oversight team to monitor IndiGo amid operational disruptions
A What happened
India’s aviation watchdog, the Directorate General of Civil Aviation (DGCA), established an eight-member oversight team in December 2025 to supervise IndiGo’s operational practices due to severe disruptions in the airline’s network. The disruptions included thousands of cancellations and delays, predominantly caused by crew shortages and the introduction of stricter flight-duty-time limitation (FDTL Phase II) norms implemented earlier that year. These new rules mandated longer rest periods and restricted night duties for pilots, which IndiGo was unprepared for, leading to widespread cancellations affecting key airports such as Delhi, Mumbai, Bengaluru, and Hyderabad. In addition to monitoring IndiGo more closely, DGCA issued a show-cause notice to the airline's top management and ordered a 5% reduction in the airline's winter flight schedule, eliminating approximately 100 to 110 daily flights. The regulator also relaxed night-duty restrictions temporarily to assist IndiGo in reorganizing crew rosters and recovering operations. IndiGo has responded by forming a crisis-management team at the board level, focusing on stabilizing operations, providing customer support and refunds, and accelerating crew hiring and training efforts. The airline plans a phased restoration of its flight network once compliance and operational resilience improve.

Key insights

  • 1

    Regulatory Response: DGCA formed an eight-member team and reduced IndiGo's flight schedule by 5% to manage operational disruptions and ensure regulatory compliance.

  • 2

    Operational Impact: IndiGo experienced 170-200 daily flight cancellations due to crew shortages and new flight duty time rules, severely affecting metro airports and passenger convenience.

  • 3

    Airline Mitigation Measures: IndiGo established a crisis-management group, accelerated crew recruitment and training, and temporarily reduced flight operations to stabilize service.

Takeaways

DGCA’s enhanced supervision and IndiGo's operational adjustments mark a critical phase in addressing compliance and stability issues under new aviation rules, aiming to restore reliable service.

Topics

World & Politics Policy & Regulation Governance