Slack rolls out a new AI agent version of Slackbot for Business+ and Enterprise+ customers

TechCrunch
TechCrunch
14h ago
Salesforce rolled out a new AI agent version of Slackbot that can complete tasks inside Slack and connect to other enterprise products when granted permission.
Slack rolls out a new AI agent version of Slackbot for Business+ and Enterprise+ customers
A What happened
Salesforce rolled out a new version of Slackbot on Tuesday, turning the Slack assistant into an AI agent. The new Slackbot can find information, draft emails, and schedule meetings within Slack, and it can connect to products like Microsoft Teams and Google Drive if granted permission. Salesforce CTO Parker Harris said the next-gen Slackbot is completely different from the prior version and that Salesforce kept the Slackbot name because it is already well known. Harris said Salesforce tests products internally for months before release and that Slackbot has been the most adopted internal tool the company has released.
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Key insights

  • 1

    Salesforce aims for broad adoption of the new Slackbot: Parker Harris said he hopes the new Slackbot will be as viral as OpenAI’s ChatGPT.

  • 2

    Slackbot is positioned as part of a broader enterprise AI strategy: Salesforce is investing in AI products to preserve and grow market share, and the remodeled Slackbot is one piece of Salesforce’s enterprise AI-heavy product plan.

  • 3

    Planned expansion beyond text inside Slack: Harris said Salesforce wants to add voice capabilities and internet browsing alongside users in the future.

Takeaways

Slackbot is now generally available as a generative-AI-powered agent in Slack for Business+ and Enterprise+ customers, with Salesforce planning additional capabilities such as voice and internet browsing.

Topics

Technology & Innovation Artificial Intelligence

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