On Thursday, a network upgrade by Optus resulted in a failure to connect approximately 600 emergency calls to Triple Zero across multiple Australian states, leading to four deaths, including an eight-week-old baby. The South Australian police confirmed the fatalities, which have prompted widespread condemnation of Optus's handling of the situation. The outage, which Optus disclosed only after significant delay, has reignited discussions about the company's previous failures and the adequacy of telecommunications regulations. The Australian government has accepted recommendations from a prior review aimed at preventing such incidents, yet the recent tragedy underscores the urgent need for improved standards and accountability in the telecommunications sector. Calls for stronger performance standards and better emergency call protocols are growing, as officials demand that telecommunications companies prioritize public safety.