On Thursday, a network upgrade by Optus resulted in a failure of emergency calls to Triple Zero, leading to three deaths, including an eight-week-old baby and a 68-year-old woman. The outage affected around 600 calls across South Australia, Western Australia, and the Northern Territory. Optus revealed the incident only after significant public outcry, prompting criticism from officials like South Australian Premier Peter Malinauskas. This incident follows previous outages involving Optus and Telstra, raising concerns about the reliability of emergency services. The Australian government has accepted recommendations from a prior review aimed at preventing such failures, but the recent tragedy highlights the urgent need for stronger regulations and accountability in telecommunications to ensure public safety.