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TechCrunch
TechCrunch
3w ago 20 views

How a headphone site operator built loyalty startup Lantern to solve his own problems

Lantern, a startup founded by Andrew Lissimore, enhances customer loyalty for Shopify businesses by offering customizable loyalty solutions. This matters as it addresses retention challenges faced by e-commerce vendors, improving their sales performance.
How a headphone site operator built loyalty startup Lantern to solve his own problems
A What happened
Lantern, founded by Andrew Lissimore, originated from his efforts to enhance customer loyalty for his audio apparel site, Headphones.com. Frustrated with traditional customer acquisition methods, Lissimore sought a more effective way to retain existing customers. He developed a loyalty program that integrates seamlessly with Shopify, allowing vendors to reward customers for diverse activities, such as participating in forums. After implementing Lantern, Headphones.com saw a notable increase in repeat purchase rates, from 30% to 50%, and a reduction in the time between purchases from 198 days to 98 days. The startup has since attracted clients like skincare brand Counter and footwear company Vessi, raising $3.1 million in seed funding to further enhance its offerings. Lantern aims to leverage AI for insights and recommendations on customer retention, setting itself apart from competitors like LoyaltyLion and Yotpo.

Key insights

  • 1

    Improved Retention Rates

    Lantern increased repeat purchase rates for Headphones.com significantly.

  • 2

    Customizable Solutions

    The platform offers tailored loyalty programs for Shopify vendors.

  • 3

    AI Integration Plans

    Future developments will leverage AI for enhanced retention insights.

Takeaways

Lantern addresses critical retention challenges for e-commerce businesses, providing a unique solution that enhances customer loyalty and sales performance, with plans for future AI integration.