Hinge is taking a fairer approach to account banning

TechCrunch
TechCrunch
3M ago
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Hinge will now allow users to correct specific profile issues instead of banning accounts entirely, enhancing transparency and user experience.
Hinge is taking a fairer approach to account banning
A What happened
Hinge has announced a significant change to its account banning policy, opting for a more user-friendly approach. Instead of outright banning users for profile violations, the dating app will now flag specific issues, allowing users to rectify them while keeping their accounts active. Users will receive notifications via email and in-app messages explaining the flagged content, which may include offensive, pornographic, or discriminatory material, among other violations. This update aims to enhance transparency and help users better understand Hinge's guidelines. Jeff Dunn, Hinge's chief risk officer, emphasized the importance of allowing well-intentioned users to make adjustments without losing access to the platform. However, repeated violations will still result in account bans, maintaining the app's commitment to safety.

Key insights

  • 1

    User-Friendly Policy Change: Hinge's new policy allows users to correct profile issues without losing access.

  • 2

    Focus on Transparency: The update aims to clarify guidelines and enhance user understanding.

Takeaways

Hinge's policy change reflects a commitment to user engagement and safety.

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