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What happened
The article discusses a psychologist's recommended method for effectively diffusing conflicts. It emphasizes the importance of active listening, empathy, and understanding the underlying emotions driving the conflict. By focusing on these aspects, individuals can resolve disputes more peacefully and constructively.
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Key insights
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Active Listening as a Key Tool
Active listening involves fully concentrating, understanding, responding, and then remembering what is being said. It is crucial in conflict resolution as it helps the involved parties feel heard and appreciated.
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Empathy Reduces Tension
Empathy, or the ability to understand and share the feelings of another, plays a significant role in deescalating conflicts. It helps individuals to connect on a personal level and fosters a more compassionate interaction.
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Identifying Underlying Emotions
Conflicts often arise from deeper emotional issues. By identifying and addressing these emotions, individuals can resolve the root causes of conflicts rather than just the symptoms.