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What happened
The article explores how businesses can effectively distinguish between complicated and complex problems, offering strategies for addressing each type. Complicated problems have clear solutions with known variables, while complex problems involve unpredictable interactions and require adaptive approaches.
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Key insights
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Understanding Problem Types: Complicated problems can be solved with expertise and established processes, whereas complex problems require flexible thinking and innovative solutions due to their unpredictable nature.
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Strategic Approaches: For complicated problems, businesses should rely on experts and tried-and-tested methods. For complex problems, fostering a culture of experimentation and learning can be more effective.