Booking.com CEO Discusses AI's Role in Revolutionizing Travel

The Verge
The Verge
1y ago
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In a recent interview, Booking.com CEO Glenn Fogel delves into how artificial intelligence (AI) and chatbots are transforming the travel industry. He highlights the impact of AI on customer service, personalization, and operational efficiency, as well as the future potential of these technologies in travel.
Booking.com CEO Discusses AI's Role in Revolutionizing Travel
A What happened
In a recent interview, Booking.com CEO Glenn Fogel delves into how artificial intelligence (AI) and chatbots are transforming the travel industry. He highlights the impact of AI on customer service, personalization, and operational efficiency, as well as the future potential of these technologies in travel.

Key insights

  • 1

    AI Enhancing Customer Experience: Fogel explains that AI is being used to improve customer interactions by providing personalized recommendations and efficient solutions to queries, leading to better customer satisfaction.

  • 2

    Operational Efficiency: AI-driven automation helps in streamlining operations, reducing costs, and increasing the efficiency of travel planning and booking processes.

  • 3

    Future of Travel with AI: Fogel envisions a future where AI continues to evolve, offering even more sophisticated travel solutions, such as real-time, personalized travel itineraries and seamless integration with various travel services.

Topics

Technology & Innovation Artificial Intelligence