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Economic Times
Economic Times
24h ago 6 views

Aviation regulator DGCA to hold monthly review meetings with airlines

The DGCA is starting monthly review meetings with airlines to address key operational issues. This matters as it aims to improve service quality in a rapidly growing aviation market.
Aviation regulator DGCA to hold monthly review meetings with airlines
A What happened
Beginning this Tuesday, the Directorate General of Civil Aviation (DGCA) will conduct a series of monthly review meetings with airline executives, focusing on critical operational issues. The discussions will cover various topics, including on-time performance, flight duty time limitations, and the resolution of customer grievances. The first meetings will involve major airlines such as Air India and IndiGo. These meetings are essential as India's civil aviation market is one of the fastest-growing globally, with airlines and airports expanding their capacities to meet increasing traffic demands. Recent challenges faced by airlines, including hoax bomb threats, technical issues, and flight cancellations, underscore the importance of these discussions for enhancing service quality and operational efficiency.

Key insights

  • 1

    Focus on On-Time Performance

    Improving punctuality is a key agenda item for the DGCA meetings.

  • 2

    Addressing Customer Grievances

    The meetings aim to enhance customer service by resolving complaints effectively.

  • 3

    Flight Duty Limitations

    Discussion on crew duty time is crucial for ensuring safety and compliance.

Takeaways

The DGCA's initiative to hold monthly review meetings with airlines is a proactive step towards addressing operational challenges and enhancing service quality in India's burgeoning aviation sector.