Amid widespread aviation disruptions, Air India Group rolls out 'proactive' measures for passengers

Economic Times
Economic Times
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Air India and Air India Express have introduced measures to assist stranded travelers amid aviation disruptions, including capping airfares and waiving fees.
Amid widespread aviation disruptions, Air India Group rolls out 'proactive' measures for passengers
A What happened
Amid ongoing aviation disruptions affecting travelers in India, Air India and Air India Express have announced a series of proactive measures aimed at assisting those stranded. Effective from December 4, 2025, both airlines have capped economy-class airfares on non-stop domestic flights to mitigate the impact of demand-supply dynamics. Additionally, they have introduced a special waiver for change or cancellation fees on eligible domestic bookings. Passengers who booked flights until December 4 and December 15 can reschedule without incurring rescheduling fees or cancel for a full refund without cancellation fees, provided they do so by December 8, 2025. The airlines have also enhanced their 24x7 contact centers to manage high call volumes and improve response times, offering multiple channels for passengers to reschedule or cancel their bookings.

Key insights

  • 1

    Airfare Capping

    Air India has capped economy-class airfares to stabilize pricing.

  • 2

    Fee Waivers

    Passengers can change or cancel bookings without fees until December 8.

  • 3

    Enhanced Support

    Additional resources have been deployed to contact centers for better service.

Takeaways

The proactive measures by Air India and Air India Express aim to alleviate the challenges faced by stranded travelers during significant aviation disruptions, ensuring better support and flexibility.

Topics

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