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Key insights
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Increased Flight Capacity: Air India and Air India Express are adding flights to accommodate affected passengers.
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Fare Caps Implemented: Both airlines have capped economy class fares to manage demand.
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Government Involvement: The government has introduced airfare caps to support travelers.
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What happened
Air India and Air India Express are taking measures to assist passengers impacted by the recent flight disruptions caused by IndiGo. Starting December 4, both airlines are increasing their flight capacity and have placed caps on economy class fares for non-stop domestic flights. This decision comes after the government announced airfare caps to alleviate the situation. The aim is to ensure that travelers and their baggage can reach their destinations without undue delay. However, Air India noted that it is not feasible to cap fares for all flight combinations. This initiative is part of a broader effort to maintain service quality and passenger satisfaction during a challenging period for air travel in India.