AI, AI Express look to add capacity amid IndiGo flight disruptions

Economic Times
Economic Times
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Air India and Air India Express are increasing flights and capping fares to assist passengers affected by IndiGo's flight disruptions. This response aims to ensure timely travel for passengers and their baggage.
AI, AI Express look to add capacity amid IndiGo flight disruptions
A What happened
Air India and Air India Express are taking measures to assist passengers impacted by the recent flight disruptions caused by IndiGo. Starting December 4, both airlines are increasing their flight capacity and have placed caps on economy class fares for non-stop domestic flights. This decision comes after the government announced airfare caps to alleviate the situation. The aim is to ensure that travelers and their baggage can reach their destinations without undue delay. However, Air India noted that it is not feasible to cap fares for all flight combinations. This initiative is part of a broader effort to maintain service quality and passenger satisfaction during a challenging period for air travel in India.
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Key insights

  • 1

    Increased Flight Capacity

    Air India and Air India Express are adding flights to accommodate affected passengers.

  • 2

    Fare Caps Implemented

    Both airlines have capped economy class fares to manage demand.

  • 3

    Government Involvement

    The government has introduced airfare caps to support travelers.

Takeaways

The actions taken by Air India and Air India Express reflect a proactive approach to mitigate the impact of IndiGo's disruptions, ensuring that passengers can travel with less hassle during this period.

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