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What happened
Adani Airport Holdings Limited (AAHL) has announced a collaboration with AIONOS to implement an advanced AI solution aimed at transforming the passenger assistance experience across its airports. The partnership will leverage AIONOS's proprietary Agentic AI platform, IntelliMate™, to create a multi-lingual omni-channel AI agent that will serve as a 24/7 intelligent concierge. This AI system will provide personalized support to travelers, offering real-time updates on flight statuses, baggage information, and directions in multiple languages, including English, Hindi, and regional dialects. The initiative is expected to enhance customer experience, streamline support operations, and promote inclusivity, aligning with AAHL's vision of creating a seamless and exciting travel experience. The collaboration reflects a commitment to leveraging technology to redefine airport services and improve operational efficiency.
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Key insights
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24/7 AI Support
The AI solution will provide round-the-clock assistance to travelers.
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Multi-lingual Capabilities
The system will support multiple languages for diverse passenger needs.
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Enhanced Travel Experience
The initiative aims to make travel smoother and more enjoyable.
Takeaways
The partnership between Adani Airports and AIONOS represents a significant advancement in airport technology, promising to enhance passenger experiences through innovative AI solutions.