FTC orders Deere to provide farm-equipment repair resources for 10 years
Deere must give farmers and independent repair providers dealer-equivalent repair software and information on fair and reasonable terms for 10 years under FTC and state oversight
- — Deere's compliance and product/software teams must publish and provision dealer-equivalent repair resources (fault-code access, component reprogramming, emissions restart, technical manuals and diagnostic solutions) to farmers and independent repair providers on fair and reasonable terms, and must meet the order's reporting and oversight requirements for 10 years — non-compliance exposes Deere to FTC and state enforcement and possible extension of the order.
- — Deere must additionally release any future repair resources reasonably necessary for repairs to farmers and independent repair providers once it makes them available to more than 50 percent of its US authorized dealer network — a recurring obligation triggered each time new dealer resources cross that threshold.
- — Authorized Deere dealers' operations teams must promote the availability of these dealer-equivalent repair resources and must not discriminate or retaliate against farmers or independent repair providers who use them rather than dealer repair services — violations are actionable under the stipulated order.
- — Deere's compliance and product/software teams
- — Authorized Deere dealers' operations teams
- — Independent farm-equipment repair providers