COMPETITIVE · UK
Hargreaves Lansdown outage halts client transactions
Change
A technical outage at Hargreaves Lansdown is preventing thousands of clients from logging into accounts and executing transactions via the website and mobile app.
Why it matters
A disruption that began on Thursday evening generated thousands of outage reports to monitoring services and has produced widespread login and transaction failures. The firm confirmed the issues are impacting account transactions and stated clients' assets and data are secure with no evidence of a cyber incident or data breach. Customers have reported missed trading opportunities and financial losses, including inability to act on volatile or leveraged positions and inability to access accounts via website, app or phone. The firm apologised, posted that it will restore services, and is posting updates on its public status page.
Implications
- · Affected clients cannot execute trades or adjust positions through the platform while the outage continues
- · Clients holding short‑term or leveraged positions report missed profits and inability to respond to market volatility
- · Elevated customer complaints and requests for compensation, and customer threats to transfer business to rival firms
Who is affected
- · Retail investors and traders using the platform
- · Clients holding short‑term or leveraged positions
- · Platform operations and customer support teams
Source
Topics
Business & Markets Markets Finance & Banking Financial Services Fintech & Payments