REGULATORY · COMPETITIVE · UK
CMA investigates five firms' review moderation
Change
The UK Competition and Markets Authority opened investigations into five firms over alleged failures to prevent fake online reviews.
Why it matters
The CMA has opened formal probes into Autotrader, Just Eat, Pasta Evangelists, Dignity and Feefo focused on their review-moderation practices. The investigations require these companies to produce evidence and justify how reviews were moderated or published, making it harder for firms to display unchecked or potentially misleading review content without regulatory scrutiny.
Implications
- · Companies under probe must provide documentation and explanations of their review-moderation decisions to the CMA.
- · Online review displays are now subject to increased regulatory scrutiny, raising compliance obligations for platforms and sellers.
Who is affected
- · online marketplaces
- · review platforms
- · food delivery firms
Source
Topics
Regulatory & Compliance Regulatory Actions Compliance Business & Markets Retail & E-commerce