A survey conducted by LocalCircles found that 87% of IndiGo passengers want the airline's service deficiencies to be addressed under the class action provisions of the Consumer Protection Act 2019. This demand comes in the wake of hundreds of flight cancellations that left many travelers stranded. The survey gathered over 30,000 responses, highlighting significant dissatisfaction with IndiGo's service. Passengers reported issues such as inadequate refunds, failed promises regarding zero-cancellation insurance, and insufficient support during flight disruptions. Many travelers noted that refunds received were often much lower than the original fare paid, despite assurances of full refunds. The survey indicates a strong desire among passengers for collective legal action to address these grievances.