REGULATORY · MARKET STRUCTURE · INDIA
Maharashtra orders oil companies to fix LPG booking apps
Change
Maharashtra directed oil companies to immediately repair technical glitches in LPG booking apps and missed-call services, establish control rooms from state through taluka levels with a WhatsApp complaint facility, prioritize LPG supply for public institutions during the festive season, engage local representatives to limit public panic, and assign police protection for LPG transport and gas agencies.
Why it matters
Oil companies are required to resolve technical issues in LPG booking apps and missed-call services immediately. Control rooms will be set up at state, department, district, and taluka levels to manage operations and complaints. A WhatsApp facility will be provided for complaint redressal and local representatives and gram panchayat members will be engaged to limit public panic. Police administrations are responsible for providing protection to vehicles transporting LPG and to gas agencies, and supply to public institutions will receive priority for upcoming religious festivals.
Implications
- • Oil company IT and operations teams tasked with restoring app and missed-call service functionality.
- • State and local administrations to operate control rooms for complaint handling and operational coordination.
- • Police administration assigned personnel for protection of LPG transport vehicles and gas agencies.
- • Public institutions designated to receive prioritized LPG cylinder distribution during the festive season.
Who is affected
- • Oil company IT and operations teams
- • LPG distributors and gas agencies
- • State and local control-room operators (state, department, district, taluka)
- • Police administration (transport protection)
What to watch
- • Immediate repair and restoration of booking apps and missed-call services
Source
Topics
Law & Public Safety Regulatory Actions Business & Markets Supply Chain & Logistics Energy & Power Oil & Gas