India mandates airlines to offer 60% of seats at no extra charge

Change
India directed airlines to make at least 60% of seats on every flight selectable at no additional cost and to seat passengers booked under the same PNR together, preferably in adjacent seats.
India mandates airlines to offer 60% of seats at no extra charge
Why it matters
The rule constrains airlines' ability to monetise seat-selection as an ancillary revenue stream and forces changes to inventory and pricing practices. It also creates enforceable customer-disclosure and seating obligations that airlines and booking platforms must operationalise across sales and travel touchpoints.
Implications
  • Airlines' reservation and revenue-management teams must modify booking-class inventory and pricing rules to reserve the mandated no-cost seat allotment.
  • Airlines' operations teams must adjust boarding and seating procedures to ensure bookings under a single PNR are allocated adjacent or nearby seats at departure.

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Source

The Hindu

Topics

Policy & Regulation Regulatory Actions Compliance

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