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#AI & ML
TechCrunch
TechCrunch
2w ago 16 views

Amazon's new AI shopping tool tells you why you should buy a recommended product

Amazon introduced 'Help me decide,' an AI feature that recommends products based on user behavior, enhancing the shopping experience and potentially increasing sales.
Amazon's new AI shopping tool tells you why you should buy a recommended product
A What happened
Amazon has launched a new AI-driven feature named 'Help me decide' to enhance its shopping experience. This tool utilizes user data, including searches, browsing, and purchase history, to recommend products that align with individual preferences. For instance, if a user is looking for camping gear, the tool might suggest a suitable tent based on their previous searches for sleeping bags and stoves. The feature will initially focus on the user's current price range but can also present options outside that range. This initiative is part of Amazon's broader strategy to integrate AI into its platform, following previous enhancements like AI assistants and shopping guides. The 'Help me decide' feature will be available on the Amazon Shopping app and website in the U.S.

Key insights

  • 1

    Personalized Shopping

    AI enhances user experience by tailoring product suggestions.

  • 2

    Increased Sales Potential

    Personalized recommendations may lead to higher conversion rates.

  • 3

    Competitive Edge

    Amazon's AI tools position it against rivals like Google and OpenAI.

Takeaways

The introduction of the 'Help me decide' feature reflects Amazon's commitment to leveraging AI for improved customer engagement and sales, setting a new standard in e-commerce.