Instacart agrees to pay $60m in refunds
Change
Instacart agreed to pay $60 million in refunds to resolve Federal Trade Commission allegations that it deceived U.S. shoppers.
Why it matters
The agreement designates $60 million for customer refunds. Court documents filed in San Francisco allege that 'free delivery' for first orders was illusory because shoppers were charged other fees. The documents allege inadequate notice that Instacart+ free trials would convert into paid memberships. The documents allege misleading statements about the company's refund policy.
Implications
- • Instacart must allocate and process $60 million in refunds to affected customers.
- • Customer-service and finance teams will need to administer the refund process to identified shoppers.
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