India's TRAI mandates 1600-series numbers for insurers
Insurers must move customer and transaction calls to 1600-series numbers
Change
TRAI directed all IRDAI-regulated insurers to use 1600-series numbers for customer-service and transaction-related calls by February 15.
Why it matters
The mandate standardises outbound calling for insurance entities using a DoT-assigned numbering block. It creates a fixed compliance deadline for insurers’ customer and transaction call systems.
Implications
- — Insurers must migrate outbound calling systems before February 15 — delays risk regulatory non-compliance
- — Telecom and IT teams must reconfigure call infrastructure — failure may disrupt customer-service and transaction calls
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