Trai directs insurers to adopt 1600-series numbers
Change
Trai directed all insurance companies to adopt 1600-series telephone numbers for customer-service and transaction-related calls by February 15.
Why it matters
The direction requires entities regulated by the Insurance Regulatory and Development Authority of India to use the 1600-series for customer-service and transaction-related outbound calls. The implementation deadline is February 15. The 1600-series is a numbering block assigned by the Department of Telecommunications for banking, financial services, insurance sector entities, and government organisations. The requirement applies specifically to customer-service and transaction-related outbound calls by IRDAI-regulated entities.
Implications
- • Reconfiguration of outbound caller-ID provisioning and call-routing to display 1600-series numbers for customer-service and transaction calls.
- • Coordination with telecom operators and the Department of Telecommunications for allocation or porting of 1600-series numbers.
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