Karnataka routes gig-worker grievances through platform IDRCs
Aggregator platforms must route gig-worker grievances through IDRC timelines
Change
Karnataka’s gig workers law requires aggregator platforms to provide an IDRC grievance route for registered platform workers, with written action reporting within 14 days and redressal orders within 45 days.
Why it matters
The Act moves gig-worker complaints against platforms into a formal dispute workflow instead of leaving suspension, payment, termination and working-condition disputes to informal platform handling. Aggregators and platforms must maintain accessible grievance and dispute-resolution information, while IDRCs and the Welfare Board become the required handling path for unresolved worker grievances.
Implications
- — Aggregator platforms’ Internal Dispute Resolution Committees must complete proceedings and submit a written Action Taken Report within 14 days of receiving a gig-worker petition — delayed handling breaches the Act’s grievance process.
- — Aggregator platforms’ compliance and operations owners must make grievance and dispute-resolution information accessible on their platforms — hidden or missing grievance routes leave workers outside the Act’s required complaint channel.
- — Karnataka Platform Based Gig Workers Welfare Board case-handling teams must take up grievances forwarded after missing or unsatisfactory IDRC redress — failure blocks the final statutory route for unresolved platform-worker complaints.
Who is affected
- — Aggregator platforms’ Internal Dispute Resolution Committee members
- — Aggregator platforms’ compliance and operations owners for grievance handling
- — Karnataka Platform Based Gig Workers Welfare Board case-handling teams