India's Ministry of Civil Aviation mandates 60% of seats free of charge on each flight
→Airline booking teams must keep 60% of seats selectable at no extra charge
Change
India's Ministry of Civil Aviation has ordered airlines to make at least 60% of seats on every flight selectable without any additional fee beyond the airfare.
Why it matters
Airlines must seat passengers booked under the same Passenger Name Record together, preferably in adjacent seats. Airlines must publicise passenger rights for flight cancellations, delays and baggage loss.
Implications
- — Airline IT and booking teams must reconfigure seat-allocation and distribution systems immediately to present at least 60% of seats as non-fee selections on every flight — failure will breach the ministry directive and expose the airline to regulatory enforcement.
- — Airline operations and gate teams must allocate seats at boarding to ensure passengers on the same Passenger Name Record are seated together on departure — failure risks last-minute re-accommodation, customer grievance escalation and regulatory non-compliance.
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Source
View on The Hindu