US Department of Justice fines Adobe $75 million and orders $75 million customer remediation
→Customer-support teams must process $75M remediation for qualifying subscribers
Change
DOJ imposed a $75 million civil penalty on Adobe and required $75 million in customer remediation.
Why it matters
DOJ alleged Adobe hid cancellation fees and charged 50 percent of remaining subscription terms. Adobe will provide $75 million in free services to qualifying customers. Adobe will contact qualifying customers after it files settlement papers.
Implications
- — Finance teams must transfer $75M to the government under the settlement or face enforcement.
- — Customer-support teams must deliver $75M in free services after settlement filings or face enforcement.
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Source
View on Ars Technica