India's DGCA mandates fee-free air ticket changes within 48 hours
→Airlines must allow cancellations, amendments, and refunds within defined timelines
Change
India's DGCA required airlines to allow passengers to cancel or amend tickets without charges within 48 hours of booking and to process refunds within 14 working days.
Why it matters
The directive imposes binding obligations on airlines to provide a post-booking modification window, enforce fee-free name corrections within 24 hours for direct bookings, and comply with fixed refund timelines, constraining ticketing and customer service processes.
Implications
- → Airlines must update booking and refund systems to comply — failure risks regulatory action
- → Customer service teams must meet refund timelines — delays risk enforcement penalties
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Source
View on Economic Times